This policy explains how Shanghai Shiyi Network Technology Co Ltd (上海十颐网络科技有限公司), operating as TenthEase Game ("we", "us"), handles information for My Petal Haven, including its CrazyGames browser version and this policy website. Our contact is shiyi@tenthease.com; we are based in Shanghai, China.
1. Information used by the game
- Progress and preferences: level progress, flower collections, garden themes, coins, energy, boosters, owned upgrades, reward claims, purchase delivery records, and sound, music and vibration preferences.
- Platform identifiers: a platform account identifier or locally generated player identifier is used to associate progress and entitlements with the correct player. The game does not ask for your CrazyGames password.
- Technical and gameplay information: browser/device type, game loading and gameplay events, advertising completion/error events and diagnostic information used to operate the game and troubleshoot problems. Platform providers may process additional device and connection information as described below.
- Purchases: when purchases are available, product identifiers, inventory/ownership information, purchase status and delivery records are used to grant and restore the purchased items. Card numbers, security codes and payment account credentials are entered with the payment provider, not in the game's own UI.
- Support: if you email us, we receive your email address, message and the information you choose to attach. For missing purchases we may ask for a transaction identifier or receipt. Please do not send passwords, complete card numbers or unnecessary identity documents.
The game does not require access to your contacts, camera, microphone or precise location. Where supported, device motion may be used for the optional shake interaction in the game; we do not use it to build a location or movement history.
2. Storage and purposes
We use information to run gameplay, remember settings, save and synchronize progress, deliver purchases and earned rewards, prevent duplicate delivery or abuse, answer support requests and comply with legal obligations. We do not use game progress to make automated decisions producing legal or similarly significant effects.
The CrazyGames version uses the CrazyGames SDK and Data service for game saves. When supported by your platform account, saved progress may synchronize across devices. Browser/local device storage is also used where applicable, including guest or development environments. Clearing local storage can remove a local save and does not necessarily erase a cloud save, account or purchase history. Signing out may change which save is available.
3. CrazyGames, advertising and payments
CrazyGames provides the hosting platform, account features, save services and advertising. It and its advertising partners may process identifiers, IP address, browser/device information, cookies or similar technologies, and interaction information for platform operation, security, analytics and advertising under their own policies and applicable consent settings. Optional rewarded ads grant the stated reward after successful completion. Where an ad-removal entitlement is offered, its stated scope applies; optional rewarded ads may remain available.
When enabled, in-game checkout and purchase services are supplied through CrazyGames and/or Xsolla. These providers process the payment, fraud-prevention and billing information needed for their services under their own terms. This policy does not replace their notices. Purchases may be unavailable in some environments or regions.
Use the platform's privacy, cookie and advertising preference controls to manage platform consent. This policy page does not install analytics scripts, advertising pixels or nonessential cookies.
4. Hosting, sharing and international processing
This policy website is hosted on Tencent Cloud infrastructure. Ordinary web server access/security logs may include IP address, requested URL, access time, browser information and response status. These logs support delivery, security and troubleshooting.
Information is shared with hosting, platform and payment providers as necessary for the services, with advisers or authorities when legally required, and to investigate fraud or protect rights. We do not sell player information or share it ourselves for cross-context behavioral advertising. CrazyGames and its partners have their own advertising practices and preference controls. Support may be handled in China, and platform/payment providers may process information in other countries. Where applicable law requires safeguards for international transfers, the responsible parties must use an appropriate transfer mechanism.
5. Retention and protection
Progress and entitlements are retained while needed to provide the game, restore purchases and resolve delivery issues. Support correspondence and server logs are kept only as needed for support, security, legal obligations or disputes. Payment and platform records may be retained separately by those providers. We delete or anonymize information under our control when it is no longer needed, subject to applicable retention duties and backup cycles. We use reasonable access controls and technical safeguards; no internet service can guarantee absolute security.
6. Your choices and rights
Depending on your location, you may have rights to access, correct, delete or obtain a copy of your information, restrict or object to processing, withdraw consent, or opt out of a legally defined sale/sharing. We rely on providing the requested service, legitimate interests in security and support, legal obligations, and consent where required. You may contact us to exercise your applicable rights without discriminatory treatment. We may request proportionate verification; never send us a password.
Email shiyi@tenthease.com with “My Petal Haven Privacy Request” and enough information to identify the affected save or support interaction. We respond within the time required by applicable law. For CrazyGames account, cloud-save, advertising or cookie requests, also use CrazyGames support/privacy controls; for Xsolla billing data, contact Xsolla. We can help route requests but cannot directly delete every provider's records. You may complain to the competent data protection authority where applicable.
7. Children
The CrazyGames version is intended for users aged 13 or above, or the higher minimum age required in their country and by the platform. We do not knowingly collect personal information from children below that age. If you believe a child has provided information, contact us so we can investigate and remove information under our control where required.
8. Updates and contact
We may update this policy when the game or data practices change. The date at the top identifies the current version; material changes will be communicated through an appropriate game or website notice. Privacy and game support: shiyi@tenthease.com.
中文说明
《My Petal Haven》由上海十颐网络科技有限公司（TenthEase Game）运营。我们使用关卡、金币、道具、图鉴、设置与购买发放记录来提供游戏、保存进度、发放和恢复权益。CrazyGames 版本通过其 SDK/Data 服务保存和同步数据；广告、平台账号及支付信息分别受 CrazyGames、Xsolla 的政策和同意设置约束。游戏不会要求您在游戏界面输入银行卡完整信息或平台密码。
本政策网页使用腾讯云托管，服务器可能记录访问 IP、时间、网址与浏览器信息以保障安全。网页不嵌入统计追踪或广告脚本。您可以根据适用法律申请访问、更正、删除等权利；清除本地存储不等于删除平台云存档或支付记录。请通过平台隐私设置管理平台广告与 Cookie 选项。
如需隐私权请求、儿童信息处理或游戏支持，请联系 shiyi@tenthease.com，注明游戏名称和请求事项，勿发送密码或完整银行卡号。我们会按适用法律处理；平台、支付提供商单独控制的记录需向对应提供商提出请求。英文正文提供完整说明，本中文说明不限制您依法享有的权利。